SERVICE & SUPPORT

Carbon Isn’t Just a Printer, It’s a Complete 3D Printing Solution

The Carbon Platform Improves Over Time

Most 3D printers start down the path of obsolescence at the moment of purchase. That’s not the case with Carbon, thanks to our subscription model. We make sure that you always have access to the latest software tools and support for new materials by automatically pushing over-the-air software updates to your printer.

The Carbon Difference from Day One

Carbon provides full-service installation; our technicians deliver and install your system professionally at your site, ensuring that you can start producing quickly.

 

Real-Time Customer Support

Carbon’s support technicians are available to help with any issue at any time. How? Our connected 3D printers enable us to precisely predict and prevent customer issues before they impact production and then troubleshoot remotely. Get printer support at the touch of a button, or contact our customer service team by phone or email.

Education to Help Maximize your Return on Investment

At Carbon, the goal is to support every customer throughout their printing journey. As part of the Carbon subscription, we offer extensive training at all levels to help your entire team make the most of Carbon’s products and services.

“The subscription model is beneficial as we’re able to make payments over time versus one large capital investment. This enables us to keep costs down and allows for the flexibility to add more printers as the division grows.”
Nick Windlow Director of Business Development, Smile Shapers